Patient Service Representative

The Dental Center of Mishawaka in Mishawaka, Indiana, is seeking a Patient Service Representative to be a vital part of our clinical team. In this role, you'll provide top-tier patient care and satisfaction while working collaboratively in a team-focused environment.

As the first point of contact for our patients, you’ll answer phones, address inquiries, schedule appointments, and assist in completing treatment plans with flexible financial arrangements. You’ll also serve as a key support for both patients and staff, ensuring smooth operations and a welcoming experience for everyone.

We’re looking for someone with exceptional customer service and communication skills who thrives in a dynamic setting and is ready to tackle various tasks with professionalism and flexibility.

If you’re passionate about making a difference and creating positive patient experiences, we’d love to have you on our team!

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills