Dental Billing Clerk

Elite Dental is seeking a Billing Insurance Coordinator to join our clinical team in Arlington, VA. This position will be a customer-facing receptionist position with emphasis on working claims and AR during downtime.

Our ideal candidate will advocate for patients, educate on treatment plans, assist with financial arrangements, and ensure completion of treatment plans through scheduling.

Our ideal candidate would also have full knowledge of dental insurance, experience with sending/posting dental insurance claims, and experience with insurance company follow up.

Hours: Monday - Friday 8am - 5pm

Our Front Desk staff members are the first line of customer service for all patients and visitors entering our office, as well as serving as the last impression as patients check out. Responsibilities include:

• Providing top-notch customer service
• Acknowledging (smile and greet) patients upon arrival/dismissal
• Verifying current contact and insurance information
• Answering telephones
• Checking and responding to emails and voicemails daily
• Scheduling and confirming appointments
• Maintaining appointment book
• Follow up on no shows/cancellation of appointments
• Maintain a clean and friendly waiting area for patients
• Presenting and explaining treatment plans
• Addressing patient questions and or concerns
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
• Understand dental benefit plans and be prepared to educate patients on their dental benefits.
• Build trust, and understand the patient’s objectives
• Post charges and payments to patient accounts
• Generate and process dental claims, both electronically and on paper
• Follow-up on claims regularly to ensure timely payment from dental insurance plans
• Review insurance EOB’s for payment accuracy
• Track patient accounts, receivables, and outstanding balances to ensure timely payment.
• Assist in collections process for all outstanding balances.
• Perform general office duties and other duties as required

• Experience working in a dental office as a Treatment Plan Coordinator or Insurance Billing is preferred. 
• Knowledge of sending/posting dental insurance claims, preferred but not required
• Must have exceptional customer service skills
• Strong verbal and written communication skills
• Experience answering telephone and proper phone etiquette
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  • Additional benefits for full-time employees:

     

    • Medical
    • Dental services 
    • Life insurance
    • Vision
    • Paid time off
    • 6 paid holidays off
    • Flexible schedule options