Dental Receptionist @ Imray & Gesek - Jacksonville (Park St.)

We have an immediate opening for a full time Dental Receptionist/Call Center Representative at Imray & Gesek Oral Surgery located in Jacksonville, FL 32204. The Dental Receptionist we hire is preferred to have previous experience working in a dental/and or medical office. Knowledge of dental terminology is a plus! We prefer a candidate that is a team player, has a positive attitude with exceptional multi-tasking abilities, and excellent customer service to join our amazing team. The hours will be Mon-Thur 7:45-5:00 & Fri 7:15- 2:00. Pay-rate is $14.00-$18.00

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

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