- Provide first and second level support to end-users for PC, server, mainframe applications, and hardware.
- Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident.
- Travel to various offices within the region to install, update, and repair hardware and software systems.
- Provide technical support via phone, email, and in-person to users in the area, ensuring timely resolution of issues.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Conduct research on emerging products, services, protocols, and standards in support of desktop technology procurement and development efforts.
Work Environment:
This position is on-site and up to 75% local travel
Physical Demands:
Must be able to lift 50 lbs and accomplish IT Support service tasks involving inventory, system installations, network implementations, and miscellaneous tasks related to IT Support.