We are seeking a motivated and experienced Software Trainer to join our Implementation Support team. As a Software Trainer, you will be responsible for educating and guiding users on the efficient and effective utilization of our software solutions. Your role will be crucial in ensuring our clients' successful adoption of the software by providing comprehensive training and support.

Training Development:

· Develop training materials, including manuals, guides, and presentations, tailored to different user levels.

· Customize training content to meet specific client needs and software functionalities.

Training Delivery:

· Conduct engaging and informative training sessions, both on-site and remotely, for end-users and client teams.

· Provide hands-on training to individuals or groups, focusing on software functionalities and best practices.

Client Support:

· Assist clients during the implementation phase by addressing queries and providing ongoing support.

· Collaborate with the implementation team to ensure a seamless transition and understanding of the software.

Feedback and Improvement:

· Gather feedback from training sessions to enhance training materials and delivery methods.

· Stay updated on software updates and changes, incorporating them into training modules.

Documentation and Reporting:

· Maintain accurate records of training sessions and user progress.

· Generate reports on training effectiveness and areas for improvement.

Work Environment:

This position is remote/local with local being the Sarasota, FL area near the DCA Campus and may be required to travel as needed. This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets, and other presentation materials.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; use hands to handle; and reach with hands and arms.

Competencies:

Quality of Work – Consistently produces acceptable quality of work and only requires a reasonable amount of supervision.

· Initiative – Demonstrates a strong work ethic. Takes the appropriate risks and focuses on outcomes. Needs only a reasonable level of supervision.

· Communication – Demonstrates effective listening skills. Maintains eye contact. Focuses on content. Is thoughtful and articulate when speaking with others. Has good written and oral communication skills.

· Customer Service – Is attentive and responsive to the needs of others. Handles difficult situations with patience, tact and grace. Accurately identifies and anticipates needs. Flexible with making adjustments in service delivery.

· Punctuality/Time Management – Is reliable and punctual to work and all meetings, functions and training. Fulfills commitments on time that contribute to team goals.

· Ensures Accountability – Holds self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership.

· Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm. Identifies and seizes new opportunity. Steps up to handle tough issues.

· Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Partners with others to get work done. Gains trust and support of others.

High School Diploma Required

· Associate or bachelor’s Degree in related field preferred

· Proven experience as a Software Trainer or in a similar training role.

· In-depth understanding of medical or dental software applications and their functionalities.

· Excellent presentation and communication skills.

· Ability to adapt training styles to suit different audiences and learning needs.

· Intermediate to advanced experience with Microsoft Office Suite

· Ability to troubleshoot software issues and data flow processes

· Skilled knowledge and experience supporting staff or customer service

· Strong problem-solving abilities and patience in guiding users through technical processes.

Personal Attributes:

· Passion for teaching and empowering users to maximize software capabilities.

· Adaptability and flexibility to accommodate varying client needs and schedules.

· Strong interpersonal skills and the ability to communicate complex concepts effectively.

· Detail-oriented with a commitment to providing top-notch training and support.