Treatment Insurance Coordinator 

Location: Advanced Dentistry of South Florida – Delray Beach, FL
Schedule: Full-Time 

Summary:

We are seeking an experienced Treatment Insurance Coordinator to oversee all financial interactions with our patients. This role is vital to ensuring transparency, trust, and efficiency in the treatment planning and payment process. Our doctors and patients expect an important level of professionalism, accuracy, and follow-through. You must be able to confidently present complex treatment plans, explain insurance benefits clearly, and maintain airtight financial documentation, all while creating five-star experience for our patients.

Key Responsibilities:

• Present treatment plans with confidence, empathy, and transparency
• Translate complex insurance benefits into plain language.
• Submit pre-authorizations and predeterminations promptly and accurately.
• Set clear financial expectations upfront.
• Build trust during financial discussions.
• Document all financial conversations in the patient record. 
• Monitor active cases to ensure treatment is progressing toward completion.
• Follow up on unscheduled treatments, track remaining benefits, and re-engage patients.
• Coordinate seamlessly with the scheduling coordinator and billing team to maintain alignment on patient care and revenue flow.

Billing Compliance & Documentation

• Ensure accurate posting of procedures in Dentrix based on completed treatment.
• Assist with correct coding and benefit application.
• Maintain meticulous financial notes and backup documentation for each patient.
• Communicate with external billing teams as needed to resolve inquiries and disputes.

 Patient Experience & Communication

• Deliver a calm, confident approach to financial conversations.
• Help patients understand the value of treatment, not just the cost.
• Maintain professionalism, confidentiality, and empathy in all patient interactions.

Required Skills & Experience:

• 5+ years of experience in dental treatment planning, insurance verification, or patient financial coordination
• Proficiency in Dentrix, insurance portals, and digital patient records
• Strong understanding of CDT codes, PPO breakdowns, and dental terminology
• Exceptional communication and critical thinking skills
• Meticulous and deadline driven.

Preferred:

• Experience in a multi-specialty or concierge dental practice
• Background working with complex cosmetic or full-mouth reconstruction cases.
• Familiarity with flexible payment solutions or financing platforms

Compensation & Benefits:

• Competitive hourly rate based on experience.
• Medical, dental, and vision insurance options
• PTO, paid holidays, and CE opportunities
• Work alongside a top-tier team in a gorgeous, modern office.

How to Apply:

If you’re a confident communicator, financially meticulous, and take pride in helping patients say “yes” to treatment, we would love to meet you. #LI-SM1

Be part of our journey to shape the future of dentistry. Apply today to join our mission-

• Educate, consult, and present patient treatment plans in clear and supportive manner
• Schedule and confirm patient appointments
• Verify and process insurance for clinical appointments
• Maintain accurate and up-to-date patient records and information using dental software
• Collect and process payments for services rendered
• Manage doctors and hygiene schedules as needed
• Support marketing and promotional efforts to drive patient engagement and growth

Legal Disclaimer:
We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.

The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

• High school diploma or equivalent (required)
• Minimum of 2 years of front office experience, preferably in a dental setting and dental software
• Proficiency in Microsoft Office Suite
• Experience working with various dental insurance plans, couples with strong communication skills.

Legal Disclaimer:
We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.

The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.