The Coupa Administrator leverages deep Coupa platform expertise to design, configure, and optimize Procure-to-Pay (P2P) processes that are efficient, user-friendly, and compliant. This role drives cross-functional collaboration, release and test management, supplier enablement, and KPI reporting to ensure operational excellence and high user adoption across Dental Care Alliance.

· Design, configure, and optimize Coupa workflows to support evolving business requirements.

· Maintain organizational hierarchy, approval chains, and role-based access within Coupa.

· Serve as first point of contact for Coupa-related issues, providing timely and effective resolution.

· Review Coupa release notes, perform impact analysis, and manage system upgrades.

· Develop and execute UAT, regression testing, and defect validation plans.

· Partner with Procurement, Accounts Payable, Accounting, and IT on integrations and enhancements.

· Coordinate integrations with Microsoft Dynamics Great Plains and other interfacing systems.

· Create and deliver training materials and conduct user and supplier training sessions.

· Enable suppliers via Coupa Supplier Portal (CSP) and cXML.

· Maintain and govern catalogs, pricing, and terms to support sourcing agreements.

· Support Accounts Payable processes including Invoice Inbox, Invoice Smash, and Relish.

· Track and report key P2P KPIs and provide actionable insights.

· Integrate newly affiliated locations into Coupa and ensure policy compliance.

· Maintain documentation, user stories, and Coupa process roadmaps.

· Bachelor’s degree or equivalent combination of education and experience.

· 5+ years of relevant system experience, including 3+ years with procurement or payables systems.

· Strong understanding of internal controls and procurement and financial compliance.

· Hands-on experience administering Coupa Procure-to-Pay.

· Ability to collaborate cross-functionally and communicate effectively.

Preferred Qualifications

· Coupa Certified professional.

· Experience creating training documentation and video-based learning.

· Advanced reporting and KPI dashboard experience.

Attributes of a Successful Candidate

· Strong analytical and problem-solving skills.

· High sense of ownership, urgency, and accountability.

· Excellent written and verbal communication skills.

· Customer-focused mindset with attention to detail.

· Ability to manage multiple priorities in a dynamic environment.