The HR Operations & Compliance Supervisor is a highly organized, detail-oriented professional
responsible for supervising and administering a broad portfolio of HR operational programs, projects,
systems, vendors, compliance activities, and employee programs. Serving as a key operational leader
within the HR Operations and Total Rewards team, this role independently manages multiple priorities
requiring cross-functional coordination, strong project management, attention to detail, and sound
judgment, while directing the day-to-day work of assigned compliance staff.
The position serves as the HR point of contact for mergers and acquisitions (M&A), coordinating
activities from due diligence through integration, and provides day-to-day oversight of HR case
management, employee referral programs, HR communications, employment screening and motor
vehicle monitoring vendors, professional licensing and certifications, student debt reduction programs,
HR policies, and other HR initiatives. The role directly supervises one employee, the HR Compliance
Coordinator, and is accountable for the accuracy, timeliness, and compliance integrity of that work.

Mergers & Acquisitions
• Serve as the primary HR contact for mergers, acquisitions, and integrations, developing and
maintaining project plans, timelines, milestones, deliverables, and action items.
• Coordinate HR due diligence, including employee data, compensation and benefits
information, policies, compliance requirements, HR systems, and other workforce-related
information.
• Coordinate activities across HR, Payroll, Benefits, Talent Acquisition, IT, Finance, Legal,
Operations, and other stakeholders.
• Track project progress, identify risks and dependencies, and escalate issues when
appropriate.
• Support the integration of acquired employees into HR systems, processes, policies,
programs, and vendors, including related employee communications and transition activities.
• Maintain M&A documentation, ensure outstanding integration items are completed, and
provide regular updates to HR leadership and stakeholders.
HR Case Management
• Serve as the primary HR Operations contact for the HR case management system, including
administration of workflows, categories, permissions, and enhancements.
• Monitor case volumes, trends, response times, and service levels, and maintain related
reports and metrics.
• Coordinate system issues and enhancements with HR technology partners and vendors.
• Identify opportunities to improve processes, employee experience, and HR service delivery
across all assigned programs

Employee Referral Program
• Coordinate day-to-day administration of the employee referral program, including guidelines,
eligibility requirements, processes, and employee-facing information.
• Track employee referrals and coordinate approvals and incentive payments with Talent
Acquisition, Payroll, Finance, and HR teams.
• Monitor participation and program activity and recommend enhancements.
HR Communications
• Coordinate HR communications across the HR team, partnering with subject matter experts to
develop clear, accurate, and timely employee communications.
• Maintain HR communication calendars and coordinate communication schedules.
• Assist with employee announcements, FAQs, program communications, policy updates, and
other HR materials, including those tied to M&A activity and major HR initiatives.
Vendor Management
• Manage day-to-day relationships with vendors supporting background checks, employment
screening, I-9 verification, and motor vehicle monitoring.
• Monitor vendor performance, service levels, issue resolution, and compliance requirements,
and identify opportunities to improve efficiency.
• Coordinate required motor vehicle monitoring activities and related follow-up.
• Maintain vendor documentation and records and assist with evaluations, implementations,
renewals, and transitions as needed.
Compliance: Professional Licensing & Certifications
• Oversee the HR Compliance Coordinator's maintenance of professional licensing and
certification records for dentists, hygienists, dental assistants, and other applicable clinical
employees.
• Monitor license and certification expiration dates and renewal requirements, and coordinate
notifications and follow-up to ensure credentials remain current.
• Maintain accurate documentation and tracking systems.
• Partner with Operations and clinical leadership to resolve licensing or certification issues and
support internal and external audits.
HR Policies & Procedures
• Maintain the organization's HR policies and procedures, including documentation and version
control.
• Coordinate periodic policy reviews and updates with HR leadership and Legal.
• Support the communication and implementation of policy changes and ensure policies remain
accessible within HR systems and resources.
• Research HR practices and regulatory developments as needed to support policy updates.
Student Debt Reduction Program
• Coordinate administration of the organization's student debt reduction/assistance program,
including eligibility, enrollment, documentation, and tracking.
• Coordinate with third-party vendors, Payroll, Benefits, and Finance as appropriate.
• Maintain program materials and employee communications and monitor program activity.
Supervisory Responsibility
• Directly supervises the HR Compliance Coordinator, including assigning work and priorities,
reviewing accuracy and timeliness of compliance records, providing coaching and
development, and participating in hiring and performance discussions with HR leadership.
Work Environment:

This position operates in a professional office environment and routinely uses standard office
equipment. Work is performed primarily during regular business hours, with occasional extended
hours to support acquisition activity, integration deadlines, and project milestones. Limited travel may
be required.
Physical Demands:
This is largely a sedentary role requiring the ability to operate a computer for extended periods,
communicate clearly by phone, video, and in person, and read detailed written and electronic
information. The position may occasionally require standing, walking, bending, reaching, and lifting
items up to 15 pounds. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of this role.
Competencies:
• Project Management – Plans, sequences, and drives multiple concurrent projects and
program deliverables to completion with minimal oversight.
• Attention to Detail and Accuracy – Maintains precise records and tracking across
compliance, vendor, and program data where errors carry regulatory or financial risk.
• Collaboration and Stakeholder Management – Builds effective working relationships across
HR, Payroll, Finance, Legal, IT, and Operations to move cross-functional work forward.
• Communication – Produces clear, professional written and verbal communications tailored to
employees, leaders, and external vendors.
• Judgment and Confidentiality – Exercises sound independent judgment and safeguards
sensitive employee, compensation, and acquisition information.
• Supervision and Team Development – Assigns and reviews work, sets clear expectations,
coaches for accuracy and accountability, and develops staff performance in a compliancedriven environment.
Education & Qualifications/Training

Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 4–7 years of progressive HR experience, preferably in HR Operations, HR Programs, Total
Rewards, HRIS, or a related discipline, including prior supervisory, team lead, or work
direction experience.
• Experience coordinating HR projects, programs, or vendor relationships in a multi-site
environment preferred; prior M&A or integration support is a plus.
• Proficiency with HRIS platforms, case management tools, and Microsoft Office applications,
including Excel, Word, PowerPoint, and Teams.