The Schedule Optimization Specialist works closely with Schedule Optimization leadership and crossfunctional partners to support scheduling initiatives, operational projects, and day-to-day scheduling
requests across the organization.
This role manages scheduling requests through Freshservice, partners with operational teams to develop
and maintain effective schedule templates, and supports the consistent application of scheduling standards
and SOPs. The Schedule Optimization Specialist also helps identify opportunities to improve scheduling
processes, patient access, practice efficiency, provider productivity, and the overall patient experience.

What You Will Be Doing
• Manage and prioritize incoming Schedule Optimization requests through Freshservice, ensuring timely
and accurate resolution.
• Collaborate with practice and operational teams to develop, implement, and maintain schedule
templates aligned with organizational standards and practice needs.
• Provide clear, proactive communication and guidance regarding scheduling standards, SOPs, and
request status.
• Identify trends, recurring issues, and opportunities for process improvement within scheduling
workflows and ticket activity.
• Support department projects and initiatives, helping ensure deliverables are completed on time and
within established scope.
• Identify project risks, barriers, or deviations from scope and escalate concerns appropriately.
• Maintain accurate and current documentation related to scheduling requests, projects, processes, and
decisions.
• Partner with cross-functional teams to coordinate scheduling changes and support successful project
implementation.
• Participate in project and operational meetings to review timelines, address outstanding items, and
coordinate next steps