• Dental Office Manager - Maple Shade Dental - East Peoria, IL

    Job Locations US-IL-East Peoria
    Job ID
    # of Openings
    Office Manager
  • Overview


    Maple Shade Dental Group is looking to hire a full-time Dental Office Manager for our office located in East Peoria, Illinois 61611. Our ideal candidate will have a strong business acumen; personnel management experience; sales background; and skills in diplomacy, customer service and leadership.


    This unique individual will oversee the daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals. They will also be responsible for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, and miscellaneous operations expenses. Additional responsibilities include stimulating new patient growth by supporting sales, marketing and promotional programs. Administrative tasks such as financial report review, bank deposits, revenue posting, and staff payroll and bonus are a part of the operational responsibilities.


    • Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
    • Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
    • Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
    • Recruits, hires and develops office teams capable of providing best in class patient care.
    • Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
    • Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
    • Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
    • Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.
    • Manages and assists designated office team members with appropriate payment and insurance processes.
    • Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
    • Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
    • Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
    • Continually works towards building and sustaining a joined leadership work environment with doctors.
    • Performs other duties as assigned.


    Desired Skills:

    • Strong business acumen
    • Personnel management experience
    • Sales background
    • Skills diplomacy
    • Exceptional customer service skills
    • Leadership skills
    • Microsoft office skills (Word, Excel)
    • Bachelor's degree, preferred



    Additional benefits for full-time employees:

    • Medical
    • Dental services 
    • Life insurance
    • Vision
    • Paid time off
    • 6 paid holidays off
    • 401k to name a few




    Maple Shade Dental is a highly successful affiliated practice of Dental Care Alliance (DCA).




    DCA Mission

    We improve the practice of dentistry by partnering and supporting our dental professionals, so they can create a lifetime of healthy smiles for their patients.



    DCA Vision

    To be the trusted partner of choice for the industry’s best dental professionals.



    DCA Values - USMILE

    Unleash Career Potential—of our employees and partners
    Service Excellence—to our professionals, patients and families
    Meaningful Contribution—all can make a difference
    Integrity First—in all we do
    Leadership—in our field and we assume accountability
    Excellence in Action—we are committed to get the job done



    Our mission, vision and values are a vital part of our everyday interactions with all employees, and most importantly, with patients and families.


    You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.



    Dental Care Alliance. Stronger Together. 





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