• Dental Receptionist - Baystate Dental

    Job Locations US-MA-Chicopee
    Job ID
    # of Openings
    Front Desk / Dental Receptionist
  • Overview




    Come join our dynamic team of dental professionals.  Located in Western MA, we have several locations looking to add to our team.


    Do you have dental office experience or customer service training? If you answered yes, then we have a great opportunity for you.

    Consider joining a team whose desire it is to provide the best patient experience and clinical care.


    We are looking for a mature, well spoken, dynamic and detail oriented team player. If you are this type of professional then this the job you have been looking for. Dental experience with an outgoing and friendly personality is beneficial.

    Flexibility in your work schedule is a must.


    Since 1983, our multi-specialty practice has provided comprehensive family dental care to adults and children over the age of three.

    We are looking to hire a Dental Receptionist for our affiliated practice, Baystate Dental. This Receptionist should ideally have 1+ years' experience working in Reception or Front Desk; business experience and/or healthcare experience is a plus. New grads welcome to apply. Baystate Dental is expanding and we want you on our team! We offer a competitive salary, plus benefits!


    This position will be responsible for daily, weekly, and end of month responsibilities.


    Daily responsibilities must be done by certain times each day. Some of the daily responsibilities consist of:


    • MassHealth Eligibility
    • Daysheet
    • Checking yesterday's schedule
    • Confirming 2 days out schedule
    • Daily deposit
    • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
    • Respond to patient questions and or concerns according to policies
    • Answering Telephones
    • Confirming Appointments
    • Follow up on no shows/cancellation of Appointments
    • Register Patients on sign in sheet
    • Post charges and payments to patient accounts
    • Checking voicemail on a daily basis
    • Maintain a clean and friendly waiting area for patients

    Some of the weekly responsibilities consist of:


    • Scanning
    • Sending new patient packets
    • Light cleaning of the office
    • MassHealth broken appointment log


    This position is also responsible for some end of month reporting



    Desired Skills:

    • 1-2 years' experience working in a dental office preferred; will consider medical, or other health-care office experience
    • Experience answering telephone
    • Exceptional customer service experience
    • Dental Assistants are encouraged to apply



    Additional benefits for full-time employees:

    • Medical
    • Dental services 
    • Life insurance
    • Vision
    • Paid time off
    • 6 paid holidays off
    • 401k to name a few


    Baystate Dental is a highly successful affiliated practice of Dental Care Alliance (DCA).



    DCA Mission

    We improve the practice of dentistry by partnering and supporting our dental professionals, so they can create a lifetime of healthy smiles for their patients.



    DCA Vision

    To be the trusted partner of choice for the industry’s best dental professionals.



    DCA Values - USMILE

    Unleash Career Potential—of our employees and partners
    Service Excellence—to our professionals, patients and families
    Meaningful Contribution—all can make a difference
    Integrity First—in all we do
    Leadership—in our field and we assume accountability
    Excellence in Action—we are committed to get the job done



    Our mission, vision and values are a vital part of our everyday interactions with all employees, and most importantly, with patients and families.


    You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.



    Dental Care Alliance. Stronger Together. 



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